Move by Zik Labs  Privacy Policy

Last updated on 25 November 2021.

This privacy policy (“Privacy Policy” or “Policy”) sets out ZiK Labs ’s practices in relation to personal data that is collected on, through, or in relation to the ZiK Labs  On The Road mobile application (“MOVE  App”), ** *********** developed and offered by ZIK Labs, Inc.

At ZiK Labs , we are committed to protecting your personal data and respecting your privacy. This Policy explains how we process *** treat your personal data when you download the MOVE  App and ******** the rights that are available to you.

By *********** the MOVE  App, you confirm that you have read and accept the ***** of this Policy.

  1. Background and Key Information
    1. About Us:

ZiK Labs  aims to automate and optimise its customers’ logistics operations with ******** and reliable solutions and accordingly, boost their customers’ business efficiencies. *** terms “ZiK Labs ”, “we”, or “us” in this ****** collectively refer to *** Labs ltd. 

Name: Gil Mechaly-Segal 

Designation: CEO


  1. How this Policy applies:

We process personal data of ***** of the MOVE  App strictly on behalf ** *** customers’ instructions. In this Policy, *** customers are referred to as “Customers”. We will be considered data processors ** our Customers. ** ********** how your personal data ** treated by the Customer ** whose behalf we process **** data, ****** review their respective privacy notice.

References to “you”, “yours”, and “users” across this Policy are to our Customers’ personnel who are users of *** MOVE  App.

Notwithstanding our processing of data on behalf of Customers as described above, certain jurisdictions require *** to consent to *** processing of **** data, or otherwise require you to accept these terms of this Policy. In this regard and subject to the data protection laws **** apply to you, by using the MOVE  App and the services provided on or through the MOVE  App, you agree and ******* to the collection, use, storage, disclosure, and sharing of your information as described and collected by ** in accordance with this Policy. Please contact us if you have questions on our practices ** **** country or region.

  1. Review and Updates:

We regularly ****** and update our ******* Policy and we request you to regularly ****** this Policy. It is also important **** the personal data we hold about you is accurate and current. Please keep ** informed if your personal data changes during your relationship with us.

  1. **** That We Collect
    1. We collect different types ** data, some of which are personally identifiable. We do this ** operate the MOVE  *** effectively and to provide users with a smooth and functional experience. We have grouped the data collected ** follows:
      1. User Data or Identity Data , such as your name, username, or ******* identifier.
      2. Contact Data , such as your email ******* and telephone numbers.
      3. Location Data , which ******** the state and country you reside in, **** real-time information as determined through data such as GPS, app settings, and device permissions.
      4. Demographic Data, which ******** your zip/pin code, gender, and age.
      5. Technical Data , which ******** your device model, IMEI, ****** make, ******** serial number, operating systems and versions, battery status, Device RAM, location setting, Wi-Fi connection status, **** connection status, ****** device identifiers, mobile service provider, and mobile service ******** signal.
      6. Commercial, Transactional, *** Service-related Data , which would include use of services and requests made through the MOVE  App **** as origin and destination addresses, details of the users that are allocated tasks, location of the user, *** user’s habits such as the speed ** which they drive *** the directions that they take, scanned pictures of electronic proof of delivery, *** data relating to the means and ***** of payment.
      7. Usage Data , which ******** how the MOVE  App ** being used, for how long it is used, *** **** it is used.
    2. We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your ******** data but ** not considered personal data under law as it does not directly or indirectly ****** your identity. However, if we combine or connect aggregated data **** **** personal data ** that it can ******** or ********** identify you, we treat the combined data as personal data which will be used in accordance **** **** Policy.
    3. We do not knowingly collect or process data of children.
    4. We ** not collect any data about **** race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic or biometric data, or any information about criminal convictions and offences.
    5. What happens if I refuse to provide ** personal data?

Where ** need to collect personal data ** law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with *** or the Customer (for example, ** provide you or the Customer with goods or services).

  1. How Do We Use Your Personal Data?

We use different methods to collect data **** and about you ********* through:

  1. Direct Interactions. We collect data directly from you if and when *** provide it to us.
  2. Information through Customers. We may receive information about you **** or through our Customers.
  3. ********* technologies or interactions. As you use, interact with, and navigate the MOVE  APP, we will automatically collect Technical **** ***** your device and usage patterns. We ******* **** data by using server logs.
  4. GPS Location tracking. Your mobile phones you *** for deliveries are equipped with GPS, which has a receiver that helps ** track your location based on your distance from the relevant GPS satellite.
  5. Mobile network-based tracking. **** involves the use ** wireless ******* to triangulate your position between cell towers.
  6. Available or public WiFi connections. We can collect anonymised information through WiFi connections, including *** **** of your internet hotspot, its unique ID, and the location ** your device when it was **** spotted ** *** hotspot.
  7. Third parties or publicly available sources. We integrate with various third-party ******** providers to obtain data, ********* but not limited to ****** and Here maps.
  1. How Do We Use Your Personal Data?
    1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal **** where we need to perform the contract we *** about ** enter into or **** ******* into with you or a Customer, ***** it is necessary for our legitimate interests (or those of a third party) and **** interests and fundamental rights do not override those interests, or where we need to ****** with a legal obligation. We use your personal data for the following purposes:
      1. To understand our users (what they do and how they *** our services), improve the features of the MOVE  App, *** process and complete transactions.
      2. To ***** out our obligations arising from the relationship between us and our Customers, and/or to provide you **** ******** information and services.
      3. To manage our relationship **** you which **** include notifying you ***** changes to this Policy, or asking you to leave a review or take a survey.
      4. To administer and protect our business and the MOVE  App (including troubleshooting, data analysis, testing, ****** maintenance, support, reporting, and hosting of data).
      5. To use data analytics to enhance security *** make improvements to the MOVE  App, our products and services, customer relationships, and your experiences.
      6. To ******* our legal terms and policies.
      7. To comply with applicable legal requirements, such as government *********** and industry standards, contracts, and law enforcement requests.
    2. Please **** that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
    3. Please contact us if you have questions on our practices in **** country or region.
  1. Disclosures Of Your Personal Data
    1. ** may share your personal data with the parties set out below for the ******** set out in Section 4 above.
      1. Internal third parties, that include ZiK Labs  subsidiaries *** affiliates for the provision of IT and system administration services.
      2. We love hearing from our users, including through public forums such as ZiK Labs  blogs, social media, and certain features on our network. When you communicate with ** through ***** channels, your communications *** ** ******** by the public.
      3. With Customers and owners of ZiK Labs  accounts that you may use. ** you use a ******* associated with another party, we may share your *********** with *** owner ** that profile.
      4. With third parties. ZiK Labs  may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This include:
        • Payment ********** and facilitators.
        • Background checks providers.
        • Cloud storage providers.
        • Marketing partners and marketing ******** providers.
        • Data analytics providers.
        • Research partners, including those ********** surveys or research projects in partnership **** ZiK Labs  or on ZiK Labs ’s behalf.
        • Vendors that assist ZiK Labs  to enhance the safety and security of its apps.
        • Consultants, lawyers, accountants, and other ************ service providers.
        • Fleet partners.
        • Insurance and financing partners.
        • Vehicles solution vendors or third party ******** suppliers.
      5. Third parties to whom we may choose ** sell, transfer, or ***** parts of our ******** or our assets. Alternatively, we *** seek to acquire other businesses or merge with them. ** a change happens to our business, then *** new owners may use your personal data in *** ****** set *** in this Policy.
      6. With your consent, or otherwise as *** be permissible by law, ZiK Labs  may share your information ***** than as described in this Policy. We will do this in accordance with applicable law.
      7. We require all ***** parties to respect the security of your personal data and to treat it in accordance with the law. ** do not ***** our third-party service ********* to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
  1. Cross-Border Transfers of Personal Data

The personal data that we ******* may be transferred to countries other than where you are based. For example, we transfer **** personal data ** the United States and the EEA, where our ******* are located. Where applicable law permits such transfer, ** rely on consent to transfer such data. If you are based in the EU, we **** on standard data protection clauses that are approved by the European Commission for the transfer of personal data outside the European Economic Area or in accordance with our Customers’ instructions.

  1. Data Security
    1. We have *** in place appropriate security measures that include, but are not ******* to, testing for OWASP mobile top ** vulnerabilities, including root/jailbreak ********* and *** pinning ** iOS and Android platforms, to ******* your ******** data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal **** on our instructions and they *** ******* to a duty of confidentiality.
    2. We have put in place procedures to **** with any suspected ******** data breach and will notify *** and any applicable regulator of a ****** where we are legally required to do so.
  1. **** Retention
    1. ZiK Labs  requires user ******* information in order to provide its services, and retains such information for as long you maintain **** **** /ZiK Labs  account.
    2. We **** only ****** your personal data for as long ** ********** necessary to fulfil the purposes we ********* it for, including *** the purposes of satisfying any legal, regulatory, or reporting requirements within the jurisdictions in which ** operates. For example, if ZiK Labs  shuts down a user’s account because of unsafe behaviour or security incidents, ZiK Labs  may retain certain information about that account to prevent that user from opening a new ZiK Labs  account in the future.
    3. ** some circumstances, we may anonymise your personal data (so that it can no ****** be associated with you) for ********* or statistical purposes, in ***** case ** may *** this *********** indefinitely without further notice to you.
  1. Choice and Transparency

ZiK Labs  provides means for you to see and control the information **** ZiK Labs  collects, including through:

  • device permissions
  • request via employer

You may also request that *** Labs  provide you **** explanation, copies, or correction of your data by reaching out to your employer.

  1.                    Updates To This Policy

We may occasionally update this Policy. If we make changes to this Policy, ** **** notify you of the changes through the Services or through other means, such ** email. To the extent ********* ***** applicable law, by using our services after such notice, you consent to our updates to this Policy.

** encourage you ** ************ review this ****** *** the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.


Currently there are no exceptions that are established within ZiK Labs  for this Policy.

Any exception to this policy should be authorized by *** ZiK Labs  Management ** DPO or any ****** specifically designated and authorized by the Management.